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Missing tickets, M-Pesa problems, transfers, reselling, and refunds for cancelled events.
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FAQs
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We email them to you as soon as M-Pesa confirms the payment, with a QR code for each ticket. If you have an account, they’re also under My Tickets. Bought as a guest? Sign in with the same email and they’ll appear there too.
Every payment is checked against Safaricom. If we received it but couldn’t issue your ticket, for example because your 30-minute hold ran out first or the tickets sold out while you were paying, it’s flagged to our team and refunded to your M-Pesa in full. Charging you without a ticket is on us, so nothing is deducted. If you haven’t heard from us, send us a message with your M-Pesa code. See the Refund Policy.
Yes. Open the ticket and choose Transfer. They get an email link, and you give them a 6-digit code to claim it. Once they accept, your copy stops working. You can also resell a paid ticket on AfroRow for up to what you paid.
If the organizer has turned upgrades on, open your ticket and choose Upgrade ticket. You pay only the price difference by M-Pesa to move to a higher-priced ticket type that’s on sale, and your ticket gets a new QR code. Upgrades are for paid tickets you bought yourself: complimentary, group, transferred and resold tickets can’t be upgraded. If the better tickets sell out before your payment comes through, your ticket stays as it was and the difference is refunded in full.
Every ticket holder is emailed, and every paid ticket is refunded to M-Pesa, upgrades included, less M-Pesa transaction charges. You don’t need to ask.
Apply as a seller with your ID details. Once you’re approved you can create events, which our team reviews before they go live.
Send us a message with the topic “Privacy and your data” from the email on your account. We’ll delete what we don’t have to keep by law. See the Privacy Policy.